Get help with any issues you encounter while using Justly. Find answers to common questions, learn how to contact support, and discover how to request new features.
The Help & Support section provides direct assistance for any issues or questions you may have.
What Support Covers:
- App performance issues – Crashes, freezes, or slow performance
- Login or access problems – Unable to sign in or access your account
- Missing or unsynced journal entries – Entries not appearing or syncing across devices
- Feature questions – How to use specific features or settings
- General usage concerns – Any questions about using Justly
- Bug reports – Issues you’ve encountered that need fixing
How We Help:
- Quick response times to your inquiries
- Step-by-step troubleshooting guidance
- Escalation to technical team when needed
- Regular updates on reported issues
Before Contacting Support:
- Check this App Guide for answers to common questions
- Review the Account Management section for account-related issues
- Try restarting the app if you’re experiencing technical issues
Contacting support is easy and convenient through multiple channels.
How to Contact Support:
- Go to Profile → Settings
- Tap Support (or Help & Support)
- Submit your query or issue directly through the in-app form
Alternative Methods:
- Email: support@justly.life
- In-app support form: Most convenient and tracks your request
What to Include in Your Request:
- Clear description of the issue
- Steps to reproduce (if it’s a bug)
- Device type and operating system version
- App version (found in Settings)
- Screenshots (if helpful)
Response Time:
We aim to respond to all support requests within 24-48 hours. For urgent issues, please mark your request as urgent.
Follow-up:
You’ll receive email notifications when we respond to your support request.
Justly encourages user-driven improvement. Your feedback shapes the future of the app!
How to Submit a Feature Request:
- Go to Profile → Settings
- Tap Request a Feature
- Share your idea or suggestion in detail
What Makes a Good Feature Request:
- Clear description – Explain what you want and why
- Use case – Describe how you would use this feature
- Benefits – Explain how it would improve your experience
- Examples – If possible, provide examples or mockups
What Happens Next:
- Feature requests are reviewed by our product team
- Popular requests are prioritized for development
- We may reach out for clarification or feedback
- Approved features are added to our development roadmap
Other Ways to Share Ideas:
- Email us at support@justly.life with “Feature Request” in the subject
- Participate in user surveys when available
- Share feedback in app store reviews
Thank You!
Your ideas help make Justly better for everyone. We appreciate every suggestion!