Subscription & Billing FAQs

Subscriptions are billed by Apple or Google. To change or cancel, go to Profile → Settings, open your subscription and tap Manage subscription, or open subscriptions in your App Store or Google Play account. Cancel at least 24 hours before renewal to avoid the next charge.

Make sure you're signed in to the same App Store or Google Play account you paid with, then tap Restore purchases on the Premium screen. If that doesn't help, contact support.

Refunds are handled by the store you paid through:

• iPhone: request one at reportaproblem.apple.com.
• Android: request one from your Google Play order history.

If something isn't working, contact our support first; we may be able to fix it.

Yes. Sign in with the same account on each phone and your journals, tasks and Insights sync. Premium is tied to the App Store or Google Play account you bought it with; use Restore purchases on a new phone from the same store.

All your journals, insights, tasks and account data are deleted permanently and can't be recovered. Your subscription isn't cancelled automatically; cancel it in your store account. See How do I delete my account?.